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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Assess validity of request
   • Assess validity of request against fund entitlements according to organisational procedures and operational authorities
   • Undertake assessment in methodical manner using suitable checklists or similar instruments to ensure accuracy
2. Compile necessary documentation
   • Classify payment requests from member or beneficiary or employer according to established criteria
   • 2.2 Obtain required evidence from appropriate parties to confirm that request complies with fund's conditions of entitlement
   • Match request to payment criteria so validity can be determined
   • Complete required forms and documents and distribute in accordance with legislation, operating policy and procedures, and trustee instructions
3. Review and evaluate evidence available in support of payment
   • Review available information on payment request against payment criteria to ensure compliance with terms and conditions of trust, relevant legislation and operating procedures
   • Obtain additional opinion on validity of request from relevant parties where necessary
   • Determine eligibility of request for payment according to evaluated evidence
   • Refer unusual requests or those outside relevant guidelines or authorities according to operating procedures
4. Communicate entitlement
   • Identify level of entitlement based on accurate and up-to-date information, within authority levels and according to operating procedures
   • Promptly advise decision on payment to relevant parties in accordance with trustee instruction, operating procedures and relevant legislation
5. Finalise payment transaction
   • Check payment details for compliance with legislative and operating guidelines within delegated authority
   • Make payment and complete supporting documentation according to organisational procedures, relevant legislation and timelines
   • Update systems and file documents to ensure all records are maintained

Performance Evidence

Evidence of the ability to:

follow delegation of authority and assess validity of requests

accurately complete necessary documentation

review and evaluate evidence available in support of payment

communicate the entitlement decision and finalise the payment transaction.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the key features of organisational policy and procedures relating to the processing of superannuation fund payments

describe the conditions under which investment and insurance payments can be made

describe the key features of computerised superannuation systems and procedures

list and describe the key product terms and conditions

outline aspects of relevant legislation impacting on the processing of superannuation fund payments.

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